Terms of service

When you order from Scrubbys.eu (Bundle Group AB, organization number: 559432-9731), you accept all the purchase and delivery terms stated below. Cookies are used to improve our service. By using this website, you agree to the use of cookies. 

1. Purchase
A purchase is considered completed when you, as the customer, have received an order confirmation via email. We immediately send an order confirmation to your email after your order has been received. Check that the address details are correct when you receive your order confirmation and ensure that your last name is indicated on your door/mailbox. To shop at Scrubby, you must be at least 18 years old or have parental permission. Remember to save your order confirmation as your receipt of the purchase, provided that payment has been completed.

2. Payment
We offer several payment options through our partners, including card payment and direct bank payment.

3. Delivery
We process your order within 1-3 business days after receiving payment. Delivery of your goods then takes place within 5-10 business days with tracking information; note that delivery times can be affected by holidays and public holidays. Delivery time may vary depending on your location and the products you have ordered. We always strive to deliver as quickly as possible, and you can always track your order. You can track your package via "Track Order" on our website. If you do not collect your package in time, it will be returned to us, and a fee of 20 euro for unclaimed packages will be charged.

4. Right of Withdrawal/Return Policy
You always have the right to cancel your purchase and return the goods within 30 days of receipt. The goods must be returned in new condition and in the original packaging with any tags and labels still attached. The item and packaging must be well protected during transport. If the item/packaging is not in new condition, we reserve the right to refuse the return or make deductions for depreciation. You, as the customer, are responsible for the return shipping cost. Digital products are not covered by the right of withdrawal. When returning parts of an order where a discount code has been used, we may need to adjust the price of the remaining goods to the regular price. 

5. Reservations
Scrubby reserves the right to change prices due to significant price changes from suppliers, printing errors, or other errors beyond our control. See more about unforeseen events under Force Majeure below. 

6. Force Majeure
In the event of unforeseen events beyond Scrubby's control (such as war, natural disasters, strikes, government decisions, or other comparable events) that prevent Scrubby from fulfilling its contractual obligations to you as a customer, Scrubby is exempt from liability for not being able to fulfill the agreement due to these circumstances.

7. Transport Risk
We send your order with a shipping company adapted to the destination. If your package is lost or damaged during transport, Scrubby is responsible for this. For returns, you and the transport company are responsible for the risk. If the return does not reach us, you must pay for your order. We recommend that returns be sent with traceable shipping. You should provide the tracking number to us upon request.

8. Damaged Goods
Check the package upon receipt. If the packaging or content is damaged, notify us as soon as possible, but no later than within one week of receipt.

9. Personal Data
We comply with the General Data Protection Regulation (GDPR). By registering and placing an order, you consent to us storing and using your information in accordance with GDPR. You have the right to access and request correction or deletion of your data.

10. Customer Service
Our customer service is available via email. We strive to respond within 24 hours on business days, often faster.

11. Complaints
If you receive a defective item, you can file a complaint with us. We will replace it with a new, defect-free item. Pay the invoice on time to avoid extra costs in case of a complaint. The processing time for complaints is usually 10-15 business days but may vary.

12. Canceling an Order
It is not possible to cancel an order after confirmation. However, you have a 30-day right of withdrawal/return policy.

13. International Purchases
As we sell to many parts of the world and our central warehouse is located abroad, you, as the customer, are responsible for any VAT, customs fees, and other import charges that may apply. These fees are determined by the customs authority in your country. We recommend that you contact your local customs authorities for detailed information about these costs. Please note that these charges are not predictable from our side and are not included in the product's price.

14. Distance Contracts and Off-Premises Contracts
Scrubby complies with the law on distance contracts and off-premises contracts. We protect your privacy and follow all applicable laws and regulations for data protection.